Jeffrey J. Mower
Objective
To obtain an IT
position that will take advantage of my previous experience and education.
Hardworking
individual with over 12 years experience in network and desktop support, an
excellent team player, works well individually, and has the ability to learn
new tasks quickly.
Professional experience
May 2005 - Present Lucent Technologies Lisle, IL
Contracted through plaNET
Tier
1 Helpdesk Technician
·
Supply tier 2 Desktop and VPN support for Desktops and laptops
·
Provide LAN and WAN support
·
Remotely install applications
·
Supply support for wireless networking
·
Troubleshoot desktop issues including TCP/IP issues, Right Fax, Microsoft
Word, Excel, Access, PowerPoint, Visio, Project, and Outlook
·
Monitor Service Calls and Incidents for SLA compliance
·
Monitor Service Calls and Incidents for Top and High priority issues
·
Perform escalations of Service Calls and Incidents
·
Use NetMeeting to provide remote support
November
2002 April 2005 Mower Network Services Milan, IL
Consulting
Services
·
Provided network
design, implementation and support to individuals and businesses
·
Installed and configured wireless routers, firewalls, and VPNs
·
Built peer to peer networks
·
Configured and troubleshot network operating systems
·
Used HTML to design web pages
·
Applied principles of object-oriented programming for web applications
January 2000 October 2002 Hagemeyer N.A. Rock Island, IL
·
Monitored network
performance on NetWare 4.11 servers
·
Helped with
Conversion to Windows 2000 Network
·
Set up new
Windows 2000 Desktops
·
Performed
maintenance on GroupWise Post Offices
·
Set up new users
and modified existing user accounts
·
Managed firewall,
web server and Cisco routers
·
Installed and
configured VPN clients for customer and remote office use
·
Used Ghost on new
computers to expedite their placement
·
Installed new
software and performed upgrades
·
Placed new
computers in service locally and in remote offices over the WAN
·
Troubleshot
hardware and software
·
Help Desk for
WordPerfect, Word, Excel, Lotus Notes, GroupWise, Unix, Windows 2000, Windows
NT 4.0, Windows 95 and Windows 98
July 1999 October 1999 Entegee Bettendorf, IA
Temporary
Placement with Advanced Business Systems
·
Designed and
installed NetWare 4.2 and 5.0.
·
Upgraded NetWare
3.11 networks to 4.2.
·
Supported NetWare
3.11, 3.12, 3.2, 4.1, 4.11, 4.2 and 5.0, NT 4.0 workstation and server, Windows
3.1, 95 and 98, and DOS workstations.
·
Installed and
supported GroupWise on NetWare servers, Windows 95 and Windows 98 workstations.
·
Provided customer
training on new network installations.
·
Installed patches
for NetWare 3.11, 4.1 and NT 4.
·
Connected copiers
to NT and NetWare networks to be used as printers.
·
Supported peer to
peer networks and Microsoft Mail as a peer to peer email system.
·
Troubleshot
hardware and software, assembled computers.
January
1994 June 1999 Saelens Beverages, Inc. Rock Island, IL
·
Responsible for
all server, handheld computer and workstation maintenance.
·
Designed and
implemented Novell network.
·
Performed
software & hardware upgrades.
·
Added, edited and
deleted users.
·
Handled and
responsible for system backups.
·
Troubleshot all
network, server and workstation problems.
Education
April
2005 Bachelors of Information Technology
American
InterContinental University Hoffman Estates, IL
February
2004 Associates in Business Administration
American
InterContinental University Hoffman Estates, IL
Professional
Certifications
·
C.N.E. Certified Novell Engineer
·
C.N.A. Certified Novell Administrator
·
M.C.P. Microsoft Certified Professional
·
M.C.S.E. - Microsoft Certified Systems
Engineer